http://www.teamsue.com
Think ONE customer doesn't matter? Think it's OK to treat someone poorly because you don't think they rank high enough on the "food chain?"
Here is one customers revenge on United Airlines. THEY broke his $3500 guitar on his way to a gig. He spent a year trying to get SOME kind of compensation, but, no luck. So then he wrote a song about it that got over 2 MILLION views on YouTube within 2 weeks (4.5 million as of 8/4) and Dave has been featured on major news stations including CNN, NPR and news shows all around the world.
Think it is just ONE story that will blow over? NO... because of the comment feature on YouTube thousands of people are leaving their own comments about bad experience's with United Airlines, a business that is already struggling.
This PR nightmare could be the final nail in their coffin.
There used to be an old saying used in customer service training.
"Make a customer happy they will tell 12 people. Make a customer UNhappy they will tell 100."
Now with the technology we have available, an unhappy customer can tell MILLIONS.
When we are out there networking. When we are dealing with clients and potential clients, friends and family. Remember this....
"People don't remember what you say... they don't remember what you do... but they will FOREVER remember how you made them FEEL."
~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~
More on the awesome Dave Carroll and Son's of Maxwell at:
>> http://www.youtube.com/user/sonsofmaxwell
> http://www.davecarrollmusic.com
More on the STORY here:
> http://www.davecarrollmusic.com/story/united-breaks-guitars/
~~~~~~~~~~~~~~~~~~~~~~~~
And here is Connections Groups own BING FUTCH with his personal story of broken hearts and damaged dulcimers..
>> http://www.darkstudios.com
>> http://www.darkstudios.com/
The "saga"continues.... now the "Hitler" guys have done their own parody of Dave's song. You KNOW you "have arrived" with the "YouTube" Hitler guys take notice.
http://www.YouTube.com
Search on YouTube for other funny Hitler parodies. They are all the same movie clip, just with different subtitles laid in. Very funny, in sort of a sick kind of way.
.
Tags:
Comment
$400-$1000
referral commissions
"This has created a referral BRUSH FIRE for my business."
...Scott Sheaffer,
Mortgage Broker
407-443-0348
for more info.
Would you like to...
** Have YOUR banner ad here on the MAIN Page?
** Get featured in the email newsletter to ALL 10,000+ Connections members?
** Be on the "Featured Members" leaderboard OR have your EVENT featured?
>> CLICK HERE for info
© 2024 Created by Sue Copening. Powered by
You need to be a member of Connections Groups to add comments!
Join Connections Groups